The 10 questions
1. Are you licensed and insured (PA Home Improvement Contractor number)? 2. Do you handle the work in-house or sub it out? 3. How many pools have you built in the last 5 years? 4. Can I walk a finished job in my area? 5. Who handles permits — you or me? 6. What's your warranty on plaster, shell, and equipment? 7. What's the payment schedule? 8. What's the timeline and what causes delays? 9. Who is my day-to-day contact? 10. What happens if I want to change something mid-build?
Red flags
Cash-only deals. No written contract. Subbing out every phase to a different company. Front-loaded payment schedules (30%+ upfront before excavation). Pressure to sign at the first meeting. Reviews that all appear in a two-week window.
Why in-house matters
Companies that sub every phase to different contractors save margin on your project — but they also lose accountability. When something goes wrong (leak, warranty issue, missed deadline), you'll get pointed at three different phone numbers. Pro Pool Experts handles design, permits, excavation, gunite, plumbing, tile, coping, plaster, and startup in-house. One phone number for everything.
